If you forgot or lost your password and you can’t recall what is your security question and/or answer, there is a way to get a new password, without having the need to go to a tax office. You just need to send an email asking to cancel your current password, so then you can request a new one online. Otherwise, the system will keep telling you that you already have a password everytime you try to access.
So, to cancel your current password, do the following: - Send an email to "firstname.lastname@example.org" - Subject must be “Cancelamento de senha” which means cancelation of password - On the email content, write just the following details: o NIF: (your tax number) o Nome completo: (your full name) o Domicílio Fiscal: your full address exactly as you have in your registration at the tax office. If you have a tax representative, you must write only the address of your tax representative.
After some hours you will receive an email (in Portuguese) confirming your password was cancelled and you can then request a new one. Usually it takes up to 10 working days to get a new password by mail.